Hello! My Name is
Jonathan Stallard

Google Certified IT Support professional with 3+ years experience in end-user support and a lifelong passion for technology and discovering ways to use it to improve people’s lives. Currently pursuing my CompTIA A+ certification. Always on the cutting edge of technology and eager to pick up the next new thing.

Relevant Experience

2021 - Present

IT Support specialist

• Answering, evaluating, and prioritizing incoming telephone, voice mail, and e- mail requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies, as well as Learning Management Software.
• Logging and tracking customer interactions using problem management software (ServiceNow/TeamDynamix) and maintaining thorough history records and related problem documentation.

2019-2021

L2 Technical Support Specialist

Provided an award-winning multi-channel customer/technical support experience.
• Provided support across multiple systems and applications for Apple's entire line of consumer products and services for business, education, and private customers.
• Coached new hires on best practices and policies to increase productivity and success rate while reducing turnover.
• Frequently ranked among the top KPIs, NPS, and CSAT rankings sitewide.

Certifications

September 2021

Google IT Certificate

Those who earn the Google IT Support Certificate have completed five-courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for entry-level roles in IT support. They are competent in foundational skills, including troubleshooting and customer service, networking, operating systems, system administration, and security.

In Progress

CompTIA A+ Certification

Earners of the CompTIA A+ certification are proven problem solvers who are able to perform critical IT support tasks including device configuration, data backup and recovery, and operating system configuration. CompTIA A+ certified professionals have demonstrated baseline security skills for IT support roles and are able to detect and remove malware, address privacy concerns, and troubleshoot core service challenges.

Volunteer Work
Crisis Counselor Feedback

 "You probably saved a life tonight. I don't know if you ever get these kinds of calls where you find out what happened, but your service saved this girl."

"Thanks a lot i really calmed down considerably. Im happy i got to talk to you!"

"You saved me tonight, Jonathan. Thank you for listening to me."

"This was helpful and the counselor was very respectful and [scrubbed]. It was a very helpful and good experience."

"It's because of people like you that people like me hold onto life."

"Thank you for listening to me and helping me. I appreciate you and what you do."

"thank you a lot for all the help! It really calmed me down a lot."

"Thank you so much for talking me out of harming myself and thank you for saving all the other people you've talked to."

"Thank you for your time and support! I was feeling really down and talking to someone who was listening helped a lot."

"Jonathan, thank you for listening to me. You're important."

"Thank you again. I know I'm overwhelming when I'm worked up. I appreciate your help."

"Thanks for listening tonight Jonathan. I've never had the chance to really talk to anyone about this stuff. And it was a relief to get it off my chest even if just for tonight."

"Thank you so much for doing what you do. Honestly struggling with mental health is so hard and stigmatized still so I think it's amazing that there are people out there to volunteer just to help people. Thanks for being you."

"You are such a sweet person and i thank you so much for your help (: it's important to make a person feel understood and listened to and you excelled in that."

"Thank you for listening. It definitely helped texting someone without a bias. It definitely let me open up and I really appreciate it."

"I just want to thank you so much for caring about me even though you don't even know me. The breathing exercises are helping. Thank you for what you did for me. I appreciate it so much. :)"

"Thank you for being there. You are an angel. I can't express enough how thankful I am. I am sure you have saved a lot of lives. Thank you for existing."

"Jonathan, you were a huge help for me when I was scared and panicking with a panic attack that was more than I could handle. You helped me well and understood what was happening and you were patient if I didn't respond for periods of time."

"Thank you Jonathan for speaking with me tonight and not judging me you are the best!!"

"Thank you for the feedback on telling me I was strong and being understanding"

"Thank you so much for helping me! It truly worked and I feel so much better after I talked to you."

"Thank you Jonathan. Your patience w me means a lot. God bless and have a nice week coming up."

"Thank you Jonathan. Your patience w me means a lot. God bless and have a nice week coming up."