Hi! My name is

Jonathan Stallard

About me

I'm a Self-motivated and results-driven IT professional with over 5 years of industry experience and more than 10 years of professional experience. Highly skilled in network management, desktop support, and client relationship management. Proven track record of maintaining and optimizing large-scale IT infrastructures, ensuring maximum uptime and efficiency. Certifications from CompTIA, ISC2, Google, and more. Exceptional analytical, problem-solving, and interpersonal skills, with a strong aptitude for technical training and customer support. Passionate about staying at the forefront of technological advancements and continually embracing new challenges.

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  • Experience

  • NOC Technician I - Ideal Integrations

    Nov 2022 - Present

    Proactively monitoring and supporting clients and services within a 24x7x365 team, ensuring minimal downtime by responding to alerts and incidents promptly, meeting SLAs, and escalating issues as necessary.

    • Monitoring and maintaining 10,000+ endpoints including telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VolP systems, servers, storage, backup, operating systems and core applications.
    • Regularly develop and enhance procedures, processes, and documentation to improve operational efficiency.
    • Conducting scheduled overnight patching and maintenance of critical infrastructure, ensuring secure and reliable operations.

  • IT Support Specialist - Ellucian

    Sept 2021 - Sept 2022

    Managed and prioritized incoming requests from university students and faculty via telephone and email, providing support for hardware, software, networking, learning management systems, and various other services.

    • Utilized problem management software (ServiceNow/TeamDynamix) to log and track customer interactions, ensuring detailed records and thorough documentation for effective issue resolution.
    • Adapted technical support approaches to match the technical abilities of end users, ensuring clear communication and effective problem resolution.

  • Technical Support Specialist - Conduent

    Jun 2019 - Jun 2021

    Delivered an award-winning multi-channel customer and technical support experience, contracted by Apple to provide phone support to their customer base.

    • Supported a wide range of systems and applications for Apple's consumer products and services, catering to business, education, and private customers.
    • Coached new hires on best practices and policies, significantly enhancing productivity and success rates while reducing turnover.

  • CNC Machinist - Viking Tool & Gage

    Oct 2016 - Apr 2019

    Operated CNC equipment with efficiency to create precision tools and fixtures, ensuring optimal production output.

    • Conducted thorough inspections of all products to guarantee they met quality and condition standards.
    • Interpreted blueprints, drawings, diagrams, and sample parts to comprehend detailed specifications and requirements.
    • Monitored machine operations to identify and resolve issues promptly, maintaining smooth workflow and reducing downtime.

  • Certifications

  • Earners of the CompTIA Security+ certification have the knowledge and skills necessary to perform core security functions required of any cybersecurity role. CompTIA Security+ professionals know how to identify and address potential threats, attacks and vulnerabilities and they have established techniques in risk management, risk mitigation, threat management and intrusion detection.


    Issued: July 2024
    Expires: July 2027
    Credential ID: 77Z041MTGERQ19KV


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  • Earners of the CompTIA Network+ certification have the skills needed to troubleshoot, configure, and manage wired and wireless networks found in companies around the world. CompTIA Network+ professionals have demonstrated the ability to design and implement functional networks, configure, manage, and maintain essential network devices, implement network security, and troubleshoot network problems.


    Issued: October 2023
    Renewed: July 2024
    Expires: July 2027
    Credential ID: 5FRZD2461EQEQ557


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  • The vendor-neutral CC credential starts newcomers on their path to advanced cybersecurity certifications and future leadership roles. It proves to organizations that newly certified team members understand fundamental security principles and operations, network security and access controls and that they have the skills to meet and exceed performance standards in their beginning roles. All this allows organizations to build a stronger line of defense.


    Issued: March 2023
    Expires: March 2026
    Credential ID: 1516862


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  • Meet Fabric Connect is a 4 part series introducing learners to the power of modern network design. Earners of this badge understand topics such as: Shortest Path Bridging (SPB), Multicast, Security, IS-IS and much more. This series dives into the wonderful world of Extreme Fabric Connect, looking closely at specific Fabric scenarios and sharing how to explain these concepts.


    Issued: February 2023
    Expires: N/A
    Credential ID: N/A


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  • Issued: January 2023
    Expires: January 2025
    Credential ID: N/A


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  • Issued: January 2023
    Expires: January 2025
    Credential ID: N/A


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  • Earners of the CompTIA A+ certification are proven problem solvers who are able to perform critical IT support tasks including device configuration, data backup and recovery, and operating system configuration. CompTIA A+ certified professionals have demonstrated baseline security skills for IT support roles and are able to detect and remove malware, address privacy concerns, and troubleshoot core service challenges.


    Issued: August 2022
    Renewed: July 2024
    Expires: July 2027
    Credential ID: M1CRS3XSD1REQ2G8


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  • Those who earn the Google IT Support Certificate have completed five-courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for entry-level roles in IT support. They are competent in foundational skills, including troubleshooting and customer service, networking, operating systems, system administration, and security.


    Issued: September 2021
    Expires: N/A
    Credential ID: C6NS7V6UF6LX


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