I'm a Self-motivated, reliable, and driven IT professional with excellent analytical, problem-solving, and interpersonal skills. 4+ years’ professional experience and a lifelong passion for technology. Always on the cutting-edge of technology and eager to pick up the next new thing.
Proactively monitoring and supporting clients and services on a team that operates 24x7x365. Troubleshooting and prioritizing service incidents related to monitoring and NOC services. Assisting in creating and maintaining documentation for NOC procedures and processes.
Answered, evaluated, and prioritized incoming telephone, voice mail, and e-mail requests for assistance from users experiencing problems with hardware, software, networking, learning management software, and a wide range of other services.
Provided support across multiple systems and applications for Apple's entire line of consumer products and services for business, education, and private customers.
The vendor-neutral CC credential starts newcomers on their path to advanced cybersecurity certifications and future leadership roles. It proves to organizations that newly certified team members understand fundamental security principles and operations, network security and access controls and that they have the skills to meet and exceed performance standards in their beginning roles. All this allows organizations to build a stronger line of defense.
Issued: March 2023 Expires: March 2026 Credential ID: 1516862Verify
Meet Fabric Connect is a 4 part series introducing learners to the power of modern network design. Earners of this badge understand topics such as: Shortest Path Bridging (SPB), Multicast, Security, IS-IS and much more. This series dives into the wonderful world of Extreme Fabric Connect, looking closely at specific Fabric scenarios and sharing how to explain these concepts.
Issued: February 2023 Expires: N/A Credential ID: N/AVerify
Earners of the CompTIA A+ certification are proven problem solvers who are able to perform critical IT support tasks including device configuration, data backup and recovery, and operating system configuration. CompTIA A+ certified professionals have demonstrated baseline security skills for IT support roles and are able to detect and remove malware, address privacy concerns, and troubleshoot core service challenges.
Issued: August 2022 Expires: August 2025 Credential ID: M1CRS3XSD1REQ2G8Verify
Those who earn the Google IT Support Certificate have completed five-courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for entry-level roles in IT support. They are competent in foundational skills, including troubleshooting and customer service, networking, operating systems, system administration, and security.
Issued: September 2021 Expires: N/A Credential ID: C6NS7V6UF6LXVerify